Frequently Asked Questions
Find out everything you need to know about shopping with Bésame Europe right here!
Delivery & Returns
How Long Will It Take To Get My Package
Goods will be posted by standard second class service, and we aim for them to reach you within four working days within the UK. For countries outside of the UK this may take a little longer. For orders under EUR 95.00 a flat rate delivery charge of EUR 5.00 will be charged. Free shipping is available for orders over EUR 95.00
We do not offer tracked shipping options via our website at the present time. If your purchase requires a tracked or signed for option please contact us at firstname.lastname@example.org prior to making any purchase online, as we will be able to offer you an invoice option for your purchase including the shipping service you require.
In accordance with The Distance Selling Regulations you have the right to cancel your order or return goods, unused, in the original packaging, within 14 days of receiving these goods. To cancel, please contact us. Costs of postage and packaging to return goods to be met by the buyer. On receipt of returned goods when dispatched by the seller (Bésame Cosmetics Europe), or upon cancellation before dispatch by the seller, the seller will refund the price paid by the buyer for these items.
Please note that all or any customs charges, tariffs or duties in the Destination country are the responsibility of the buyer. There are no customs charges due for any country which is a member of the European Union. Other European countries that are not EU members may require customs charges to be paid.
These rights are in addition to any other legal rights of buyers including the Sale of Goods Act.
All goods are dispatched from the UK and the UK VAT rate is applied and included in the prices of products listed.
Bésame Cosmetics Europe is owned by VHL Distribution Limited.
Who Should I Contact If I Have Any Questions?
What countries do you ship to?
We currently ship to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic Of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
We have recently added
Albania, Bosnia and Herzegovina, Iceland, Macedonia, Montenegro, Norway, Serbia, Switzerland, Turkey
How Can I Return A Product?
If the item is unopened and in its original state, and reaches us within 14 days from the date of sale, we would be more than happy to issue a refund, credit note or exchange. If the item is faulty, we will issue a refund or exchange for you.
If you are unhappy with your item, pleasecontact us and we will arrange for you to return it.
How is Bésame Makeup Formulated?
We use only the highest quality ingredients in Bésame formulations, including natural waxes, oils and extracts. Our products work well with sensitive skin and have not caused reactions with our customers.
Does Bésame Cosmetics test on animals?
No! Bésame does not test on animals at any level of production and uses natural responsible ingredients in all our products.
Are the make up shades really vintage reproductions?
Yes! We gathered antique makeup and recreated the colors and textures to exactly match the originals, including our classic reds.
I like the matte look. Are the lipsticks right for me?
We didn’t make the lipstick matte for two reasons. First, and contrary to popular belief, vintage lipsticks from the early 20th century were not matte. They were made with petroleum products or castor oils, and were pastier than lipstick formulations today. Back then, women would blot the color to achieve a lasting finish, and you can do the same! Apply a layer of lipstick, blot with a tissue, reapply another layer, then blot again. Or, dust a layer of translucent powder on top of your lip color to seal and mattify.
Second, we didn’t opt for a matte formula because of texture; it’s terribly drying on the lips and would flake after a full day’s wear. Our satin finish won’t chap your lips and wears wonderfully well.
Are any of your products considered vegan?
Yes, all our powders both loose and pressed, as well as our Sweetheart Balm, are Vegan. Our lipsticks do contain beeswax for texture.